WOULD YOU LIKE TO CREATE AN ACCOUNT?

You can create a new account by clicking on "My Account" and following the instructions.
To create an account you’ll need the following information: title, name, E-mail address and a personal password. You can change your personal information at any time. Such information is confidential and will not be passed on to third parties.

WOULD YOU LIKE TO CHANGE YOUR PERSONAL INFORMATION?

To change your personal information all you have to do is log in to "My Account". You can view and edit your personal information by clicking on "My personal data".

HAVE YOU MODIFIED YOUR PASSWORD?

You can retrieve your password by clicking on "My Account" and entering your E-mail in the "Already a member" section and clicking "Forgot my password". You will receive an E-mail with new access data which is to be inserted during the login. Be careful to avoid typos. Once you’ve logged in with the information you’ve received, you can change the password by clicking "My Information".

WHAT PAYMENT METHODS ARE ACCEPTED ON MONTEGALLO?

We accept credit card, bank transfer and PayPal.

HAVE YOU MADE A BANK TRANSFER AND WOULD LIKE TO KNOW IF WE HAVE RECEIVED THE PAYMENT?

The order will be shipped the same day upon receipt of payment. You will receive an e-mail containing the tracking number of the shipment.

WHAT ARE THE SHIPPING COSTS?

To know the shipping costs go to "Sales conditions".

WOULD YOU LIKE TO KNOW THE STATUS OF YOUR ORDER AND DATE OF DELIVERY?

You will receive an E-mail containing the tracking number of the shipment as soon as the courier has received it. With this number you can follow the status of your shipment at any time and know exactly where it is and when it will be delivered.

DO YOU WANT TO CANCEL YOUR SUBSCRIPTION TO OUR NEWSLETTER?

To subscribe to the newsletter simply enter your E-mail address in the "Subscribe to newsletter" Section. You can unsubscribe from this newsletter at any time.

Desideri annullare l'iscrizione alla nostra newsletter?

È possibile annullare l'iscrizione alla nostra newsletter in qualsiasi momento effettuando l’accesso al proprio account quindi cliccare su “i miei dati personali” e togliere la spunta su “Iscriviti alla nostra newsletter!”. Premere “salvare” per confermare.

HAS YOUR MONTEGALLO BECOME WET?

Leave it to dry in a dry area, at room temperature, keeping it away from heat sources.

HAS YOUR MONTEGALLO BEEN EXPOSED TO THE SUN FOR A LONG PERIOD OF TIME?

If you believe that the weave of the hat is too dry, dampen it using a wet cloth with room temperature water.

DOES YOUR MONTEGALLO HAVE AN OBVIOUS STAIN?

Gently dab the stain with a cloth dampened with water and mild soap; remove the soap gently pat with cloth soaked in distilled water; leave to dry at room temperature.

HAS YOUR MONTEGALLO LOST ITS ORIGINAL FORM?

Reshape the brim using your fingers or an iron at medium-low heat, making sure you use a white cloth (never coloured) between the iron and the brim.